Rescheduling Policy

The mentee wants to reschedule a session

Your mentee can reschedule sessions 24 hours prior to a session start time directly from their dashboard.

For cases where your mentee did not inform you within the specified time more than 2 times a month, it is at your discretion if you would like to end the service with them. In such cases, you will receive the amount for the days completed in the program so far.

The mentor wants to reschedule a session

We encourage our mentors to reschedule a session at least 2 hours before the session starts so that the mentee is informed and doesn't end up waiting for you till the last minute.

💡If you have rescheduled sessions more than 2 times in a month with a particular mentee, the mentee has the option to end the service by informing their support manager. In this case, you will receive the amount for the days completed till the last attended session date.

💡Per month we allow our mentors to reschedule a maximum of 4 sessions in total. If you exceed this limit the inflow of new candidates will be paused for a duration of 15 days